This is a machine-generated translation provided for convenience only. The German version (“Rückerstattungsrichtlinie”) is the legally binding and authoritative version. In case of any discrepancy or ambiguity between this English translation and the German original, the German original shall prevail.

Dear Audio – Refund Policy

This Refund Policy applies to purchases of Dear Audio subscriptions, plans, add-ons, and one-time credit packages made through our website.

The seller and your contractual partner is A STUDIO – Creative Audio GmbH, Duisburger Strasse 19, 40477 Düsseldorf, Germany (“Dear Audio”, “we”). Payment processing is handled by our payment service provider Stripe. We issue invoices ourselves; refunds are initiated by us and paid out via Stripe.

1. Access to the Digital Product

Dear Audio provides digital features for audio enhancement, cleanup, and processing. Depending on the product purchased, access is provided through:

• monthly subscriptions;
• paid feature packages;
• usage-based credits;
• one-time credit purchases;
• add-ons or upgrades related to an active subscription.

Because Dear Audio is a digital service and access is generally granted immediately after purchase, the availability of a refund may be limited once the product, subscription, or credits have been activated, used, or consumed.

Mandatory consumer rights applicable in your country remain unaffected.

2. Monthly Subscriptions

Dear Audio subscriptions renew automatically on a monthly basis unless cancelled before the next billing date.

You can cancel your subscription at any time in the billing section of your Dear Audio account (which opens our customer portal) or by contacting our support.

Cancellation prevents future renewals. Unless required by law, cancellation does not automatically result in a refund for the current billing period.

If you cancel your subscription, you will generally retain access to the paid features until the end of the current billing period.

3. First Subscription Payment and Right of Withdrawal

Consumers in the EU and EEA have a statutory fourteen-day right of withdrawal for contracts concerning digital services.

During the checkout process, we obtain your express consent that we begin performing the contract before the withdrawal period expires, as well as your acknowledgment that you lose your right of withdrawal once the contract has been fully performed. For details, please refer to our Withdrawal Notice.

4. Subscription Renewals

Monthly subscription renewals are generally non-refundable unless required by law or granted by us in individual cases at our sole discretion.

Dear Audio does not grant automatic refunds in cases of:

• forgetting to cancel before renewal;
• unused subscription time during an active billing period;
• partial use of a billing period;
• changed personal needs or preferences after renewal;
• non-use even though the service was available.

You can avoid future charges by cancelling before the next renewal date.

5. One-Time Credit Purchases

One-time credit purchases constitute digital usage rights that are provided shortly after purchase.

Unless required by law, one-time credit purchases are non-refundable once the credits have been delivered, activated, accessed, used, or consumed.

If credits have not been used and you believe you are entitled to a refund, please submit your request to our support within the applicable period.

Credit packages that have already been used or partially used may be excluded from a refund or may only be refundable on a pro-rata basis, to the extent legally permissible.

6. Technical Issues or Product Defects

If you experience a technical issue that prevents you from accessing Dear Audio or using the features included in your plan, please contact us first so that we can review and resolve the issue.

Please include:

• the email address used at the time of purchase;
• the invoice number, if available;
• a description of the issue;
• screenshots or screen recordings, if helpful;
• examples of the affected audio files, where relevant and legally permissible to share.

If the issue cannot be resolved and a significant technical defect exists, we will provide a remedy or a refund within the scope of your statutory warranty rights.

7. Abuse, Fraud, and Misuse

Refunds may be refused where there is evidence of:

• refund abuse;
• fraudulent behavior;
• repeated purchase-and-refund behavior;
• excessive use of credits followed by a refund request;
• violation of the Dear Audio Terms of Use;
• abusive chargebacks;
• attempts to manipulate billing, access, credits, or account limits.

If a refund is granted, access to the refunded product, subscription, add-on, or credits may be revoked.

8. Requesting a Refund

Please submit refund requests by email to hello@dear-audio.io, stating the email address used at the time of purchase and the invoice number.

Refund eligibility depends on the product purchased, its usage, the timing of the request, and applicable law.

If approved, the refund will be returned via Stripe to the original payment method, where possible. Depending on your bank, the credit typically takes five to ten business days to appear.

9. Chargebacks and Payment Disputes

If you have an issue with a charge, please contact our support first before initiating a chargeback or payment dispute with your bank or payment provider.

Initiating a chargeback or payment dispute may result in a temporary suspension of the affected Dear Audio account, subscription, credits, or services during the review.

10. Statutory Rights

Nothing in this policy limits any mandatory statutory rights to which you are entitled as a consumer.