Right of withdrawal

Dear Audio – Refund Policy

This Refund Policy applies to purchases of Dear Audio subscriptions, plans, add-ons, and one-time credit packages made through our website.

The seller and your contractual partner is A STUDIO – Creative Audio GmbH, Duisburger Strasse 19, 40477 Düsseldorf, Germany (“Dear Audio”, “we”, “us”). Payments are processed by our payment service provider Stripe. We issue your invoice ourselves, and we approve and initiate refunds ourselves, which are then paid out via Stripe.

1. Digital Product Access

Dear Audio provides digital audio enhancement, cleaning, and processing features. Depending on the product you purchase, access may be provided through:

  • monthly subscription plans;
  • paid feature packages;
  • usage-based credits;
  • one-time credit purchases;
  • add-ons or upgrades connected to an active subscription.

Because Dear Audio is a digital service and access is usually granted immediately after purchase, refund eligibility may be limited once the product, subscription, or credits have been activated, accessed, used, or consumed.

This does not affect any mandatory consumer rights that may apply in your country.

2. Monthly Subscriptions

Dear Audio subscriptions renew automatically on a monthly basis unless cancelled before the next billing date.

You may cancel your subscription at any time in the billing area of your Dear Audio account (which opens our customer portal) or by contacting our support.

Cancellation prevents future renewals. Unless required by law, cancellation does not automatically create a refund for the current billing period.

If your subscription is cancelled, you will usually retain access to the paid subscription features until the end of the current billing period.

3. First Subscription Payment and Right of Withdrawal

Consumers in the EU and EEA have a statutory fourteen-day right of withdrawal for contracts covering digital services.

During checkout, we obtain your express consent for us to begin performance of the contract before the end of the withdrawal period, together with your acknowledgement that you lose your right of withdrawal once the service has been fully performed. Details are set out in our Right of Withdrawal notice.

4. Subscription Renewals

Monthly subscription renewals are generally non-refundable unless required by applicable law or granted by us on a discretionary, case-by-case basis.

Dear Audio does not provide automatic refunds for:

  • forgetting to cancel before renewal;
  • unused subscription time during an active billing period;
  • partial use of a subscription period;
  • changes in personal need or preference after renewal;
  • lack of usage where the service remained available.

You can avoid future charges by cancelling before the next renewal date.

5. One-Time Credit Purchases

One-time credit purchases are digital usage rights that are made available shortly after purchase.

Unless required by applicable law, one-time credit purchases are non-refundable once the credits have been delivered, activated, accessed, used, or consumed.

If credits have not been used and you believe you are eligible for a refund, please submit your request to our support within the applicable period.

Used or partially used credit packages may be declined for a refund or may only be eligible for a partial refund, where permitted.

6. Technical Problems or Product Defects

If you experience a technical issue that prevents you from accessing Dear Audio or using the features included in your purchased plan, please contact us first so we can investigate and attempt to resolve the issue.

Please include:

  • the email address used for purchase;
  • the invoice number, if available;
  • a description of the issue;
  • screenshots or screen recordings, where helpful;
  • examples of affected audio files, where relevant and legally shareable.

If the issue cannot be resolved and there is evidence of a material technical defect, we will provide a remedy or a refund in accordance with your statutory warranty rights.

7. Abuse, Fraud, and Misuse

Refunds may be refused where there is evidence of:

  • refund abuse;
  • fraudulent activity;
  • repeated purchase-and-refund behaviour;
  • excessive use of credits followed by a refund request;
  • violation of Dear Audio’s Terms of Use;
  • chargeback misuse;
  • attempts to manipulate billing, access, credits, or account limits.

If a refund is granted, access to the refunded product, subscription, add-on, or credits may be revoked.

8. How to Request a Refund

Please send refund requests by email to hello@dear-audio.io, stating the email address used for purchase and the invoice number.

Refund eligibility is determined based on the product purchased, usage, timing of the request, and applicable law.

If approved, the refund is processed via Stripe back to the original payment method where possible. Depending on your bank, this usually takes five to ten business days.

9. Chargebacks and Payment Disputes

If you have a billing issue, please contact our support before opening a chargeback or payment dispute with your bank or payment provider.

Opening a chargeback or payment dispute may result in temporary suspension of access to the relevant Dear Audio account, subscription, credits, or services while the issue is reviewed.

10. Statutory Rights

Nothing in this policy limits any mandatory statutory rights you may have as a consumer.